GYAN ("we", "our", or "us") is a medical-field mobile application available in two variants: Retailer and Distributor. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our application. By using GYAN, you agree to the practices described below.
GYAN connects Retailers (who place orders for medical or healthcare-related products) with Distributors (who list and manage available products). There is no in-app payment gateway; orders are processed outside the app or through offline arrangements.
We collect only the minimum information necessary to provide the service and maintain accounts.
Your information is used solely to:
Depending on app features, GYAN may request the following permissions. These are optional and used only for the stated purposes:
We share personal information only when necessary:
We implement reasonable technical and organizational safeguards to protect personal information, including encryption in transit and at rest, access controls, and monitoring. While we strive to protect your data, no system is 100% secure—if a breach occurs we will follow applicable legal requirements to notify affected users.
We retain personal data for as long as your account is active and/or as needed to provide our services, meet legal obligations, resolve disputes, and enforce agreements. You may request account deletion—see Contact section below.
GYAN is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us to request deletion.
GYAN does not process or store payment card information, UPI IDs, bank account details, or other payment credentials. Any payments or financial arrangements between Retailers and Distributors are handled outside the app.
Depending on your jurisdiction (for example GDPR or India DPDP), you may have rights including:
To exercise these rights, contact us using the details below. We will respond in accordance with applicable law.
The app may contain links to third-party websites or services. We are not responsible for their privacy practices. Review their privacy policies before providing information.
Data may be transferred to, stored, and processed in servers located outside your country. We take steps to ensure appropriate safeguards are in place for such transfers.
We may update this Privacy Policy periodically. When changes are made, the updated policy will be posted here with a new "Last Updated" date. Continued use of the app after changes constitutes acceptance of the new policy.
If you have questions, concerns, or requests regarding your personal data, please contact:
Email: gyan47000@gmail.com
Phone: +91 70002 19821
Users may request deletion of their account and associated personal data at any time. Data deletion requests can be made through the in-app option (if available) or by contacting our support email. Once a valid request is received, we will delete the data within 7–15 business days, except where retention is required by law.
Users may choose:
GYAN uses third-party SDKs such as Firebase Authentication, Firestore, Firebase Analytics, and Crashlytics. These services may automatically collect device identifiers, crash logs, performance metrics, and anonymous usage data. This data is used only for diagnostics, security, and app functionality, not for advertising or sale.
GYAN does not display third-party advertisements and does not use advertising identifiers. If advertising features are added in the future, this Privacy Policy will be updated accordingly.
GYAN does not use cookies or web-based tracking technologies. Analytics and crash-reporting SDKs may use anonymous identifiers to improve performance.
We do not sell, trade, or rent any personal information to third parties for marketing or commercial purposes.
Users agree to provide accurate information, maintain confidentiality of login credentials, and avoid fraudulent or unauthorized activities. Violations may result in suspension or termination of the account.
To maintain platform integrity, GYAN may monitor activity to detect fake orders, misleading business information, data scraping, or misuse of app features. Suspicious activity may result in account restrictions or legal action.